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AHT

Why Average Handle Time Is Important To Call Center Success (2023)

June 1, 2023 by Jim Hicks
Young man working in a call centre, looking to camera

Offering the best service within the shortest time possible increases customer satisfaction and operational efficiency in call centers. No wonder companies are striving to reduce their Average handle time (AHT). A good AHT indicates a call center’s ability to resolve client concerns quickly: less time means more customer calls per day. On the other hand, … Read more

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